If none of the articles here has helped you, you can contact the Aternos support team or look for help from other Aternos users. This article lists the different possibilities to do this. Please only use one of the listed contact possibilities and don't try to contact team members directly.
It might not be possible to help you with account-related problems on Discord or the Forums. Please use a different way to contact us for these problems.
Discord
Our official Discord server has thousands of other members, a dedicated community moderator team and also Aternos team members to help you with your problem. However, there might be times when nobody is available to help you. Please follow the rules of the Discord server and use a different way to contact the Aternos team if you don't receive help there.
Support ticket
You can create support tickets on this site.
You can email support@aternos.org to automatically create a support ticket in our support system.
You can send us a tweet @Aternos or send us a direct message on Twitter.
Send a direct message on Twitter
You can send us a message on our Facebook page.
Telegram
You can send us a message on Telegram through our @AternosSupportBot.